Legal Conditions Behind Your Account
Our Legal position begins with eligibility: access depends on local law, your location and the account details you submit. We ask for a valid phone number before account access so we can connect policy requests to the correct account rather than discuss private records in an
-
1
open chat. Wallet activity through DANA, OVO, GoPay and QRIS is matched to the account record used for the transaction; bank transfer and virtual account references are handled in the same way. Please check the current policy wording before opening an account, especially if you are
-
2
in Jakarta, Surabaya or elsewhere in Indonesia. Where local law permits, you may use the contact route shown beside login or the cashier area to ask about access, records or a policy change.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.